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Magical Mementos
Refund Policy

We want you to be happy with your order. Please read carefully:

 

Personalised items

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  • Cannot be refunded or exchanged unless we made a mistake

  • If the mistake is on our end, we’ll correct it at no cost to you

 

Eligibility for returns/exchanges

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  • Item must be unused, in original condition & packaging

  • Receipt/proof of purchase required

  • Regular priced items only (sale items excluded)

 

Cancellations

 

  • Accepted within 12 hours of purchase

  • Next Day/Urgent Delivery cancellations may incur charges

 

Faulty items

 

  • Must be reported within 24 hours of receiving your order

  • We’ll arrange a refund or replacement at no cost

 

Refunds

 

  • Processed once the returned item is received & inspected

  • May take 5–7 business days

  • Refunded to the original payment method

 

Return postage

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  • Buyer is responsible unless the item is faulty

  • If the item is not returned in its original condition, the buyer will be responsible for any loss in value

 

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